Call Campaign Caller (Fixed Term)

Purpose of the job

To contact alumni of the College as part of Churchill College’s Call Campaign. Student callers play a vital role developing relationships with alumni, keeping them up-to-date about events and news from Churchill College, recording alumni data and raising money for student support.

Responsible to

Fran Malarée, Development Director, Churchill College

Accountabilities

1. To be an ambassador for Churchill College Call Campaign, to convey a positive impression and represent the College in a professional manner
2. To engage alumni in conversation and establish a rapport
3. Effectively communicate Churchill College’s activities, accomplishments and goals
4. Handle each phone call with courtesy, tact and sensitivity and answer questions to the best of your ability
5. Update alumni details accordingly with accuracy and confidentiality
6. Work to achieve the campaign targets as outlined by the Development Officer and Campaign Manager 
7. Adhere to employment expectation and performance standards including attending call shifts on time
8. Develop techniques to improve performance, deal with objections and develop the structure and style of your calls
9. Display a positive, responsible and committed attitude towards the role and the team

Person specification

The following criteria are appropriate to this post

• A caller must be a current Churchill College student, or a student who graduated the June before the telephone campaign.
• They must be comfortable engaging with other people and in exhibiting enthusiasm for Churchill College and able to transmit this to the people they are calling.
• In accordance with the Immigration, Asylum and Nationality Act (2006) they will need to provide evidence of their eligibility to work in the UK prior to starting work

Knowledge and experience

1. No prior experience is necessary as full training will be provided
2. IT literate in order to access and input data
3. Good knowledge of student life at Churchill College
4. An awareness and sympathy for the goals of the campaign to raise funds for student support

Personal skills and abilities

1. Highly reliable
2. Possess strong oral communication and phone skills
3. Have strong written communication skills
4. Be an excellent listener
5. Enjoy interacting with other people
6. To be able to work as part of a team, but able to use own initiative where appropriate
7. To be able to record data in a detailed and accurate manner
8. To be able to handle calls with tact and diplomacy
9. To be aware and maintain strong standards of confidentiality
10. Have a confident, positive, enthusiastic and friendly disposition

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