Get help

You can use the information below to get help for you or a friend. If you’re looking for help because you are concerned on behalf of another student in the event of a crisis, emergency or other issue relating to their health or safety, please let the College Nurse, or the College Wellbeing Coordinator, or the Senior Tutor know – or if it is outside of office hours, let the Porters know.

Is it urgent?

No/not sure: but I need help with…

Physical injury or illness

Assault or harrassment

Mental health

Urgent Physical Injury or Illness

In office hours

  • If you need First Aid, you can see the College Nurse during office hours or visit the Porters who are there night and day.
  • You should call 999 in a life-threatening emergency only. If you call 999, call the Porters to let them know so they can make sure the ambulance can gain access. The NHS has advice on when to call 999.
  • If it is urgent but not life-threatening, you can call 111, or visit 111 online. This is an NHS service.

Outside office hours

  • If you need First Aid, visit or call the Porters, who are there night and day.
  • You should call 999 in a life-threatening emergency only. If you call 999, call the Porters to let them know so they can make sure the ambulance can gain access. The NHS has advice on when to call 999.
  • If it is urgent but not life-threatening, you can call 111, or visit 111 online.

Physical Injury or Illness - Non-Urgent

In office hours

  • If you need First Aid, you can see the College Nurse during office hours or visit the Porters who are there night and day.
  • Call the doctor / GP that you are registered with for an appointment

Outside office hours

  • Call the Porters, who are there night and day.
  • If you don’t want to talk to the Porters for any reason, you can call 111, or visit 111 online. This is an NHS service.

Assault or Harrassment - Urgent

In office hours

  • You can contact the Wellbeing Coordinator or College Nurse during office hours
  • You can speak to the Porters
  • You can contact the University’s Harassment & Violence Support Service. The HVSS can provide support to both those who have been subjected to any form of sexual harassment or violence and/or intimate partner abuse, and those who have been impacted by racial harassment, discrimination, or violence.

Outside office hours

Assault or Harrassment - Non-urgent

In office hours

  • You can speak to people at College:
  • You can anonymously report any inappropriate behaviour from staff, students or members of the University community, including harassment, bullying, discrimination and sexual misconduct.
  • You can contact the University’s Harassment & Violence Support Service. The HVSS can provide support to both those who have been subjected to any form of sexual harassment or violence and/or intimate partner abuse, and those who have been impacted by racial harassment, discrimination, or violence.

Outside office hours

  • The Elms Sexual Assault Referral Centre is a 24 hour service for anyone who has experienced sexual assault. You can call 0330 223 0099 or visit their website.
  • Cambridge Rape Crisis – helpline is open 7pm-9.30pm on Wednesdays and 10-12.30 on Sundays. Cambridge support service for women and girls who have experienced rape and sexual violence.
  • Survivors UK – national organisation focusing on male rape and sexual abuse, helpline open Mon-Sun from 12 noon to 8pm.
  • Women’s Aid – Cambridge support service for women who have been subjected to intimate partner violence. Live-chat open Wed 3-5pm.
  • ManKind – national organisation providing support to men who have been subjected to intimate partner violence. Helpline open 10am-4pm.
  • Galop – national organisation providing support for all LGBT+ people who’ve experienced hate crime, domestic abuse or sexual violence. Helpline open Monday – Thursday, 10am to 8:30pm.
  • Stop Hate UK: 24 hour online service for reporting any form of hate crime or hate incident in Cambridgeshire

Mental Health - Urgent

In office hours

  • You can contact the Wellbeing Coordinator  or see the College Nurse during office hours.
  • You can speak to the Porters, or you can call one of the 24/7 numbers listed in the following “outside out of office hours” section.

Outside office hours

  • You can speak to the Porters , or if you want to speak to someone from outside the College, you can call one of the helplins below.
  • Hopeline 247:  free-phone 24 hour service for under 35s who are experiencing suicidal thoughts or anyone concerned about them. Call 0800 068 41 41.
  • Health Assured:  24 hour free counselling support for all Churchill students. Call 0800 028 3766.
  • Cambridge Nightline:  7pm-7am  Confidential night-time support service for Cambridge students Call 01223 744444
  • Lifeline: 11am-11pm, Cambridgeshire Mental Health Helpline. Call 0808 808 21 21.

Mental Health - Non-urgent

In office hours

Outside office hours

  • Health Assured:  24 hour free counselling support for all Churchill students. Call 0800 028 3766
  • Cambridge Nightline:  7pm-7am  Confidential night-time support service for Cambridge students Call 01223 744444
  • Samaritans: 24 hour listening service : Call 116123
  • Lifeline: 11am-11pm, Cambridgeshire Mental Health Helpline Call 0808 808 21 21
  • Hopeline 247:  24 hour service for under 35s who are experiencing suicidal thoughts or anyone concerned about them. Call 0800 068 41 41